Hanoi's culture, sports and tourism department and Chuyen My commune held an October 16 conference on improving visitor services and connecting local destinations with tour operators. The department said discussions focused on turning craft and heritage resources into suitable visitor experiences.
Officials, associations, specialists, travel companies and local producers considered conservation, product development and gaps in infrastructure, services and skills.
Craft and digital resources
Chuyen My's industries include mother-of-pearl inlay, lacquer, woodwork, leather footwear and tailoring. The locality has 55 three- or four-star OCOP products and three city-recognised craft-tourism destinations: Van Tu, Chuyen My and Phu Yen.
The department also described 85 historic and cultural sites, 24 festivals and more than forty villas in ancient Cuu village combining Vietnamese and French architectural influences.
Existing digital work includes records for seventeen sites, information QR codes, Tour VR360 resources and digital passports for ten representative OCOP products. These tools improve information access but do not establish that every proposed tour is fully operating.
Experience proposals
Travel businesses recommended stronger storytelling about craft history, techniques and artisans, with residents demonstrating production and guiding visitors. Suggestions for Cuu village combined old-house conservation with tailored-clothing experiences.
Other proposals included links with the southern Thang Long heritage route, familiarisation visits and English-language support for artisans and young residents.
Chuyen My is preparing a 2026–2030 craft-conservation and experiential-tourism scheme with a vision to 2045. Conference proposals will inform further planning; they are not evidence of visitor growth already achieved.